FAQs

HEY! WHERE'S MY ORDER?

You will receive a confirmation e-mail with your tracking number once your order is processed. Please allow 12 hours (only) and 24 hours for your tracking to become live.

CAN I EXCHANGE AN ITEM IF I WANNA?

PLEASE NOTE WE CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THE COMPLETED PAPERWORK BEING RETURNED TO US WITH THE GOODS!

HELP ME WITH MY REFUND!

Not received your refund?

It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us.Please allow 10 working days for us to receive your items, process your return and confirm your refund amount. You can track your return and we'll send you an email when this has been done.

Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

Bank Account payments will take 5 - 10 working days PayPal payments will take 1 - 2 working daysRefunded the incorrect amount? When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.If you return using our method a small charge will be also be deducted from your refund for the cost of shipping. If you've checked the above and still need help, chat with our Customer Care Team for a speedy response, using the chat icon in the bottom left.

CAN I AMEND MY ORDER?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

I’VE SEEN A PRODUCT BUT IT’S NOT IN STOCK ANY MORE?

All styles are limited in number to keep them exclusive and unique.

CAN I USE MORE THAN ONE DISCOUNT CODE ON MY ORDER?

Unless otherwise stated discount codes can't be used in conjunction with any other offer or promotion, you may be entitled to and you can only use one discount code per order.

HOW DO I RESET MY PASSWORD?

If you forget your password, don’t panic, just select the 'forgotten your password?' link at login and we’ll send you an email explaining how to re-set it.

WHY CAN'T I SIGN IN TO MY ACCOUNT?

You’ve gotta make sure you’re entering the correct username and password to sign into your account. If you’ve forgotten your password, don’t panic. Just go to the Forgotten Password page to reset.If you’re still experiencing issues please contact our Customer Care Team.

HOW DO I SUBSCRIBE TO THE NEWSLETTER?

If you wanna keep up with all the hottest trends, biggest promos and all things, make sure to sign up to our newsletter. Just click 'Sign Up' at the bottom of our website.

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