Returns & Exchanges

HOW DO I RETURN AN ITEM?

Items must be returned in their original packaging and be unworn to receive a refund. This includes any free products offered with your order.

Please complete the paperwork you received with the goods to show the reason for your return and remember to add whether you would like a refund or exchange and enclose it in the parcel with your shoes.

PLEASE NOTE WE CANNOT EXCHANGE OR REFUND ANY ITEM WITHOUT THIS PAPERWORK

Please note all returns are processed as quickly as possible but please allow 14 working days for your return/exchange to be processed.

Once your request has been processed your exchange details (new tracking information) or refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.

HEY! HAVE YOU RECEIVED MY RETURN?

You can track your returns online if you’ve returned using one of our returns methods.

FOR NON RETURNS PLEASE CONTACT US

Please allow up to 14 working days for your parcel to be returned to pwnmyclassic. We’ll send you an email as soon as the pwnmyclassic team have processed your return.

After 10 working days if you have checked your return tracking status and still need help, please get in touch with our Customer Care Team quote your order number and details of the items returned for a speedy response.

HOW LONG UNTIL MY RETURN IS PROCESSED?

Please note all returns are processed as quickly as possible but please allow 14 working days for your return to be processed, we do not refund your postage.

Once your request has been processed your refund details will be uploaded to your order on the website and you will automatically be emailed with the new information.

Not received your refund?

It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to us.

Please allow 10 working days for us to receive your items, process your return and confirm your refund amount. You can track your return and we'll send you an email when this has been done.

Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.

Bank Account payments will take 5 - 10 working days

PayPal payments will take 1 - 2 working days

Refunded the incorrect amount?

When checking your refund amount please take into account any discounts that were applied to your order to calculate the correct refund amount.

If you return using our method a small charge will be also be deducted from your refund for the cost of shipping.

If you've checked the above and still need help, chat with our Customer Care Team for a speedy response, using the chat icon in the bottom right.

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