Shipping Policy

WHEN WILL MY ORDER BE DISPATCHED?

Orders placed before 11am will be dispatched the same day. Orders placed after 11am, will be dispatched the next working day.

CAN I AMEND MY DELIVERY ADDRESS?

Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns process as shown in the “Return & Exchanges” section on the FAQ or by following the instructions on the paperwork that you will receive with your ordered item.

HOW DO I TRACK MY DELIVERY?

You will receive an email with your tracking number in. Please click on the tracking number and you will be taken to the specific courier website to check the status of your delivery.

HEY! WHERE'S MY ORDER?

You will receive a confirmation e-mail with your tracking number once your order is processed. Please allow 12 hours and 24 hours for your tracking to become live.

WHAT ARE MY DELIVERY OPTIONS?

We offer the following Delivery options:

Next Day*(Signed For) – 0.00 (orders placed before 11:00am between Monday – Thursday. Orders placed on Friday, will be delivered on Monday. Orders placed over the weekend will be processed on Monday and delivered on Tuesday.) Orders placed on a bank holiday will be processed on Tuesday and delivered on Wednesday)

WHAT COUNTRIES DO YOU DELIVER TO?

We deliver worldwide.

WHAT TIME CAN I EXPECT MY DELIVERY?

Deliveries can be made anytime between 7am and 9pm, so your order could arrive in the evening.

Where possible our couriers will also send you a text confirmation on the morning of your delivery.

Our couriers do their best to deliver your parcels to fit around you. If you’re not in, our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

WHAT IF I'M NOT IN WHEN MY DELIVERY ARRIVES?

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

DO I NEED TO SIGN FOR MY DELIVERY?

We know our customers are busy people and you might not always be at home when your parcel arrives. If you’re not in our couriers will try to leave your parcel with a neighbour or in a safe place around your property. Or they may attempt to re-deliver the next working day (excludes Sundays & Bank Holidays). If this isn’t possible, they’ll leave a card explaining how to arrange re-delivery.

CAN YOU DELIVER TO ADDRESSES OTHER THAN MY BILLING ADDRESS?

Yes we can. At the checkout you can choose an alternative delivery address to your billing address.However, once your order has been processed and you’ve received your order confirmation email we’re unable to make any changes to delivery details.

HELP! I'VE RECEIVED THE WRONG ITEM, WHAT SHOULD I DO?

We’re really sorry that something’s gone wrong.

Please return the item to us for an exchange (subject to the correct item being in stock), or full refund if you prefer. If the correct item is no longer in stock we’ll issue a full refund. In these instances we wouldn’t deduct returns postage from your refund.

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